Technical Support Service

Tschanz Solution's hourly service support for sold products includes various services billed at an hourly rate of CHF 180.00. These services include, among others:

1. Technical Support : Assistance with troubleshooting, analyzing system problems, and finding solutions to ensure that products function properly.

2. Maintenance : Regular updates and patches for software products to optimize their performance and close security vulnerabilities.

3. Consulting : Technical advice on the optimal use and integration of the products, based on the customer's specific requirements.

4. Installation and setup : Support with the installation and configuration of products to ensure smooth commissioning.

5. Training : Providing training to employees to ensure that products are used efficiently and correctly.

Billing is generally based on the actual hours worked, with a rate of CHF 180.00 per hour for all of the above-mentioned services. Depending on the scope of support, flat-rate offers or volume discounts may be considered.